Love it or your money back

Love it or your money back

If you don't love an order from us, we'll give you your money back. You don't need to send the drinks back.

All we ask is two minutes to tell us what wasn't right. Every answer is read by Charlie and the team and goes straight into how we make our next drinks.

  1. Fill in this formWithin 14 days of delivery.
  2. We reply within 1 working dayBy email, to confirm your refund.
  3. Your money's back within 5 working daysTo the card or account you paid with.

Thank you. We've got it.

We'll email you within 1 working day to confirm your refund. It reaches your original payment method within 5 working days.

Thank you for being honest with us. It really does change what we make next.

It's in your order confirmation email, e.g. #1234.
What did you order? *
Which drinks didn't you love? Tick any that apply.
What wasn't right? * Tick any that apply.
The more specific, the more it helps. For example: “The cola tasted more of spice than apple.”
How did you mostly drink them?
A brand or drink you love helps us see what we're up against.
Refund or swap? * Both are fine. Some people prefer to try different flavours.
Leave your number and he'll ring at a time that suits you. Your refund doesn't depend on it.

We reply within 1 working day.

One claim per customer and delivery address. Covers any order of drinks or guides, claimed within 14 days of delivery, and the first box of The Foreva Year or The Host's Year. Farm Day tickets can be moved to another date instead. For a year plan, we cancel the rest of the plan and refund what you paid, less the listed price of anything already sent or used (such as a gift box or a booked Farm Day). This is in addition to your legal rights. Full terms are in our refund policy.